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The Quality Coach's Handbook

Mastering the Quality Coach Role in Organisations

Anne-Marie Charrett

Are you a VP or Head of Engineering considering the best quality engineering model for your company?

Are you a director of Engineering tasked with rolling out a Quality Coach Model?

Are you a test lead or software tester shifting to a quality coach role?

The Quality Coach Handbook is your practical guide to shifting to a model where the whole team owns quality and in particular software engineers design, build, test and support software.

Print version: Paperback and hardcover are available on Amazon. Use your country's Amazon site (e.g., Amazon.com.au for Australia) to minimise shipping time and cost.

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About

About

About the Book

The book explains the quality coach role and how to perform it, including workshops with instructions and templates that guide you. For senior engineering leadership, including CTOs and VPs of Engineering, you have guidelines and heuristics if you are considering using a quality assistance model. If you are a director of quality engineering or test manager tasked with rolling out an operating model, there are frameworks and guidelines around job descriptions and career paths

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Author

About the Author

Anne-Marie Charrett

Anne-Marie is the lead advocate for quality engineering, navigating change, and ensuring quality remains top of mind for everyone. Her years of experience as Director of Engineering at Culture Amp, Head of Engineering at Tyro Payments, as a quality engineering consultant, and as a test automation engineer stand her in good stead. Anne-Marie is currently working at Telstra, where she is the principal of test automation tooling.

An adjunct lecturer at the University of Technology, Sydney, and instructor of BBST, Anne-Marie has extensive experience teaching and coaching software professionals and product teams.

Anne-Marie’s technical background as an Electronic Engineer has enabled her to speak to technical and product expertise. Anne-Marie is an international keynote speaker who has spoken at multiple international conferences

Leanpub Podcast

Episode 316

An Interview with Anne-Marie Charrett

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Contents

Table of Contents

  • About this book
    • Preface
    • Foreword by Lisa Crispin
    • Intended Audience
    Describing the Quality Coach Role
    • How the Quality Coach Role came about
    • What is a Quality Coach ?
    • Managing Expectations
    • Diversity in the Quality Coach Role
    • How do I know I’m a Quality Coach?
    • Moving to a Quality Coach Role
    • 13 Low Cost Ideas to start Quality Coaching right away
    • Quality Coach Role & Responsibilities
    The Quality Coach Model
    • Quality Coaching Dynamics Model
    • When to Coach, Mentor or Train
    • Team Motivation & Ability
    • Delivery Process for Quality Coaching
    Techniques for Team Coaching
    • Running team-based quality coaching sessions
    • Follow the energy
    • Energy across teams
    • Finding the energy
    • Focusing on Frictionless
    • Experiments in Quality Coaching
    • Habits in Quality
    • Teachable moments in Quality Coaching
    • Pair Testing
    • Shu Ha Ri in Quality Coaching
    • Coaching Upwards
    • Five Quality Coaching Tips (when coaching 10+ teams)
    • Maturity Models and North Stars
    • Change Management
    Ideas & Approaches to Quality
    • What is Quality?
    • Emergent Quality
    • A mix of ideas on Contemporary Quality Engineering
    • Quality is a black hole
    • Prevent, Detect, Recover
    • 3 Hats
    • Using AI in Quality Coaching
    • The Software Mechanic
    • Kent Beck’s 3X Model and Quality (a quality coach perspective)
    • Cost of Change in SaaS
    Leading Quality
    • Who is accountable for Quality?
    • Boost your engineering capability with this growth-focused framework
    • Why the Quality Coach model could fail
    • How different roles play a part in quality
    Organisation Structures
    • 3 Lens Quality Coach Model
    • Exploratory Testing in Team Topologies
    • Quality Coach Career Paths
    • Hiring Quality Coaches
    • Quality Coach Team Operating Model
    • Quality Coach Reporting Structures
    Quality Coach Workshops
    • What is Quality?
    • ⛵Quality Coach Sailboat Workshop
    • Quality Coach: a team approach to mapping “the work”
    • Team Exploratory Testing Session
    • Improve Your Sprint Planning with the Story Impact Checklist
    • Example Mapping for Quality Coaches
    • Team Test Strategy Workshop for Quality Coaches
    • Create a Team Test Automation Strategy
    • Build a culture of learning by amplifying team wins
    • Accelerate your quality culture by identifying your engineering capability needs
    • Quality Opportunity Solution Tree
    • Gap analysis in Devops
    • Quality Health Checks
    • Building Cross-Functional expertise in a team
    • Create a Quality Coach Job Description
    Acknowledgements
    • Additional Materials

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Fiona Charles

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