Praise Quotes
Acknowledgments
Introduction
- Who Are the People in These Essays?
1.Management Starts with Managing Yourself
- 1.1Discover Your Management Balance with Congruence
- Where to Start with Congruence?
- 1.2Manage With Value-Based Integrity
- 1.3Self-Esteem Builds Empathy and Respect for Yourself
- 1.4Managers Serve and Lead Others
- 1.5Managers Manage the System
- 1.6Consider These Principles for Managing Yourself
- 1.7Build Your Management Excellence
2.How Valuable Are Managers?
- 2.1Myth: I Am More Valuable than Other People
- 2.2Middle Managers Have a Difficult Balancing Act
- 2.3Great Management Is Servant Leadership
- 2.4Assess the Cost of Your Decisions or the Cost of Change
- 2.5Consider the Value You Offer
3.Are You the One to Solve This Problem?
- 3.1Myth: I Must Solve the Team’s Problem for Them
- 3.2Managers Want to Be Helpful
- 3.3Encourage the People Who See the Problems to Solve Them
- 3.4Managers Can Help Unstick Problem-Solving
- 3.5Let the Team Solve Its Own Problems
- 3.6Options to Avoid Inflicting Help
4.Does Your Team Need You So They Can Work?
- 4.1Myth: I Am Too Valuable to Take a Vacation
- 4.2“Please Stay in Touch While You Are Gone”
- 4.3Do You Feel Indispensable?
- 4.4Prepare to Delegate
- 4.5Consider What You Can Delegate
- 4.6Support Your Team’s Decisions
- 4.7Avoid Anyone Second Guessing Your Team’s Decisions
- 4.8Identify Your Delegation Boundaries
- 4.9Options to Start Delegation
- 4.10Take a Vacation
5.Can You Be Effective as a Player-Coach?
- 5.1Myth: I Can Still Do Significant Technical Work
- 5.2Do You Still Understand the Details?
- 5.3Know What You Can Do
- 5.4Consider the Role of a Technical Manager
- 5.5Create an Environment Where People Can Solve Problems
- 5.6Can You Contribute Technically?
- 5.7Where Does Management Time Go?
- 5.8But, My Manager Expects Me to Do Both
- 5.9Frustrated by Management Work?
- Do You Have Impostor Syndrome?
- 5.10What If You Love Technical Work?
- 5.11Options to Move from Player-Coach to Manager
6.Can You Trust Your Estimation Gut?
- 6.1Myth: I Know How Long the Work Should Take
- 6.2How Long Will the Work Take?
- 6.3Do You Still Know What to Do?
- 6.4What Does the Manager Want?
- 6.5Options for When You Don’t Like the Estimate
7.When Do You Ask, “Are You Done Yet?”
- 7.1Myth: It’s Fine if I Micromanage
- 7.2Learn How to Delegate
- 7.3Clarify Which Information You Need When
- 7.4Offer Feedback to Managers
- 7.5Recognize Your Micromanagement
- 7.6Options to Stop Micromanagement
8.Does the Team Need Motivation?
- 8.1Myth: The Team Needs a Cheerleader!
- 8.2Intrinsic Motivation Is What Counts
- 8.3Use Purpose to Solve Problems
- 8.4Transparency Helps Everyone
- 8.5Cheerleading Denies Everyone Courage
- 8.6Options to Encourage and Create Real Motivation
9.Are You Allowed to Make Mistakes?
- 9.1My Very Bad-Manager Day
- 9.2Myth: I Must Never Admit My Mistakes
- 9.3Managers Make Mistakes
- 9.4A Manager’s Mistakes Cascade
- 9.5Managers Can Rebuild Trust
- 9.6Wrong Decisions Happen
- 9.7Ask for Help
- 9.8Options to Make Safe Mistakes
10.When Do You Take Time to Think?
- 10.1Myth: I Can Concentrate on the Run
- 10.2When Do You Make Time to Concentrate?
- 10.3When Do You Decide?
- 10.4How Do You Concentrate?
- 10.5Create a Structured Meeting
- 10.6Sitting Might Not Be the Answer
- 10.7Options to Make Time to Think
11.Are Problems Bad?
- 11.1Myth: I Must Always Have a Solution to the Problem
- 11.2Manager Rules Prevent Easy Problem-Solving
- 11.3Transform Your Manager Rules to Guides
- 11.4Rules About Problems Won’t Make the Problems Vanish
- 11.5Acknowledge Your Feelings
- 11.6Problems Might Be Possibilities
- 11.7Options to Consider Problems as Possibilities
12.How Much Do You Trust the People You Serve?
- 12.1Myth: You’re Empowered Because I Said So
- 12.2What Does Empowerment Mean?
- 12.3Clarify Boundaries
- 12.4Telling Isn’t the Same as Being
- 12.5Options to Extend Trust
13.What Does “Indispensable” Mean?
- 13.1Myth: You Believe in Indispensable Employees
- 13.2Indispensable Employees Create Bottlenecks
- 13.3What Do You Do with Indispensable Employees?
- Are All of Your Employees Bottlenecks?
- 13.4Consider the Growth Mindset
- 13.5Avoid the Scarcity Thinking Trap
- 13.6Origins Of This Thinking
- 13.7Options to Stop Relying on Indispensable or 10X Employees
14.How Can I Do All of This Alone?
- 14.1Myth: Good Managers Don’t Need One-on-Ones
- 14.2Create Opportunities to See More of the System
- 14.3Address Your Management Challenges
- 14.4Build Trust Both Ways
- 14.5Options to Create Regular One-on-Ones with Your Manager
15.Where Will You Start Managing Yourself?
- 15.1Measure Your Cycle Time
- 15.2Assess Your Behavior Now
- 15.3Change Behaviors Before Beliefs
- 15.4Why Do People Not Know About These Ideas?
- 15.5You Don’t Have to Be Perfect

