How to Find a Wolf in Siberia

or, How to Troubleshoot Practically Anything

A concise, practical methodology to becoming a better troubleshooter for practically anything. Honor System: Pay what you feel this book is worth and what fits your budget.

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A concise, practical methodology to becoming a better troubleshooter for practically anything. Honor System: Pay what you feel this book is worth and what fits your budget.

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Ever feel like you're not all that good at troubleshooting things that go wrong? Maybe you're a computer person troubleshooting systems or code, a mechanic troubleshooting machines, or something else - the solution to being a better troubleshooter is to follow a simply, yet rigorous methodology based on facts and science.

This book's first Part outlines just such a methodology in under 6,000 words, making it a light, easy read that most people can finish in under an hour. That'll get you started, and into the second Part, which goes into more detail, explores concepts in more depth, and helps you create a Troubleshooting Mind that will make you more effective (and happier) in all your pursuits.

The point is that anyone really can become an excellent troubleshooter - and this book can get you started on a repeatable methodology that will help get you there!

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Author

About the Author

Don Jones

Don Jones has been in the IT industry since the mid 1990s, and has been a recipient of Microsoft's "Most Valuable Professional" Award since 2003. He's a co-founder of PowerShell.org and The DevOps Collective, and a Curriculum Director for online video training company Pluralsight. Don authored some of the first books ever published for Windows PowerShell, and is the co-author of Learn Windows PowerShell in a Month of Lunches, the bestselling entry-level book for PowerShell. Don's a sought-after speaker at technology conferences like Microsoft Ignite, TechMentor, and many more. In 2014, Don started writing fiction in the sci-fi and fantasy genres, and had produced several notable novels, including The Never: A Tale of Peter and the Fae, The Achillios Chronicles trilogy (Alabaster, Onyx, and Verdant), and Daniel Scratch: A Story of Witchkind. You can find him on Twitter @concentratedDon, or on his website, DonJones.com.

Episode 38

An Interview with Don Jones

Table of Contents

Introduction

Acknowledgements

Part 1: The Short Version

How do You Find a Wolf in Siberia?

Before You Start: Be Cool, and Get a Notebook

Understand the Symptoms

Understand the Scope

Replicate the Problem

Prerequisite: Know the System

Fish vs. Fishing

Test

The Scientific Method and Troubleshooting

“What Changed?”

Control Your Variables

Part 2: The Dozen Parts of a Troubleshooting Mind

00. Eschews Belief; Hungers for Facts

01. Is Proactive: Has a Knowledge Base

02. Knows the Symptoms in Depth

03. Knows its Tools

04. Knows When “Wrong” is Right

05. Knows that “Know the System” Doesn’t Mean Expertise

06. Can Follow the Chain

07. States Better Theories

08. Brainstorms the Problem Domain

09. Can Troubleshoot Stuff That’s Not Totally Broke

10. Seeks Commonalities

11. Is Calm; Projects Calm

Part 3: Storytime

POP! The Weasley Outlet

It’s What You Project

The Non-Leaky Hose

The Leaky Network Server

The Water Heater

Electrifying!

Spoiled

What Could it Be?

In Closing

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