SERVICES: INTRODUCTION
SERVICES AND ENTERPRISE CANVAS
Services and Enterprise Canvas review - Introduction
Services and Enterprise Canvas review - 1: Core
Services and Enterprise Canvas review - 2: Supplier and customer
Services and Enterprise Canvas review - 3: Guidance-services
Services and Enterprise Canvas review - 3A: Direction
Services and Enterprise Canvas review - 3B: Coordination
Services and Enterprise Canvas review - 3C: Validation
Services and Enterprise Canvas review - 3D: Investors
Services and Enterprise Canvas review - 4: Layers
Services and Enterprise Canvas review - 5: Service-content
Services and Enterprise Canvas review - 6: Exchanges
Services and Enterprise Canvas review - Summary
- How do we use all of this stuff?
Services and Enterprise Canvas review - worked-example
- Practical implications
Enterprise Canvas and the Service Cycle
Enterprise Canvas as service-viability checklist
- As-is, to-be and gap-analysis
- A note on layers
- The service itself
- Nature of service
- Service-provision
- Consuming other services
- Guidance service-relationships
- Guidance – direction
- Guidance – coordination
- Guidance – validation
- Investors and beneficiaries
- Iteration and recursion
- It’s all about story
SERVICE AND PRODUCT
Product and service
- Implications for enterprise-architecture
From product to service
From service to product
Service, product, service
Service, product and architecture terminology
Service, product, service, simplified
Service, product, service - implications for architectures
Service, product, service - a novel concept?
Service, product, service - a question of structure?
Service, product, service - service as product?
Service, product, service - everything for hire?
Service, product, service - responsibilities
Service, product, service - start with product
Service, product, service - promise and product
Service, product, service - summary and checklists
SERVICES: OTHER THEMES
The meaning of service
What is the boundary of a service?
Service-design: How long is a service?
Services, customers and citizens
- Implications for enterprise-architecture
Product, service and trust
On function, capability and service
Service, function and capability (again)
Service, function and capability (an addendum)
Why service, function and capability
