PEOPLE-THEMES: INTRODUCTION
PEOPLE-THEMES: THEORY
Capabilities, reference-models and job-descriptions
People, assets, relationships and responsibility
Maslow’s Hierarchy isn’t a hierarchy
An architecture of enterprise-culture
Culture as chaotic adaptive system?
The meaning of process
The social construction of process
Gamification and infinite-games
On gamification
Antifragility and bullying
Why make enterprise-architecture more tangible?
Relational-assets are not ‘possessions’
Let them eat the cake of knowledge
Knowing, doing, being
Rules, principles, belief and faith
PEOPLE-THEMES: PRACTICE
Modelling people in enterprise-architecture
- Vision and values
- Relational-assets
- Roles and responsibilities
- Capabilities and competencies
Knowledge, process, people, and enterprise-architecture
Listen for the real narrative
Power and politics in enterprise-architecture
Power-issues in EA – tread carefully…
On human ‘applications’ in EA models
- Identify the problem
- Example: reCaptcha
- Example: Mechanical Turk
- Example: Customer-support
- Questions and suggestions
The craft of knowledge-work, the role of theory and the challenge of scale
Pay, performance and the NHS
Who are your anti-clients?
- The enterprise and the market
- A real example: ‘United Breaks Guitars’
- Take action
Who is the customer?
Earthquakes and enterprise-architecture
PEOPLE-THEMES: BIG-PICTURE
Social media and the work/play split
A question of Who
Power, people and enterprise-architecture
- Putting it into practice
To understand shared-enterprise, look for the tattoos
Rethinking the architecture of management
The motivation dilemma
Employees as customers of HR
Feelings are facts
On stakeholders
Engaging stakeholders in healthcare-IT
Hope, optimism and delusion
Culture, remarkable
The relationship is the asset
On power
- Practical applications for enterprise-architecture
On self-doubt
