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A3 Problem Solving: Applying Lean Thinking

Jamie Flinchbaugh

This ebook on A3 Problem Solving is meant to demystify some of what people know and hear about A3s

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About the Book

This ebook on A3 Problem Solving is meant to demystify some of what people know and hear about A3s. In the past 5 years, it has become one of the most prominent lean tools. But while the work itself is hard, the method doesn't have to be as complicated as it is made. In this ebook, we get to the core of what it's all about, how you use it, and connect it to lean thinking throughout. Afterall, a template is useless without the thinking. I hope you find it useful, but please share your experiences, feedback, and other comments. To take advantage of LeanPub's capabilities, I hope to update it more frequently that most books. Sincerely, Jamie Flinchbaugh

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Author

About the Author

Jamie Flinchbaugh

the lean guy…

I am best known for co-founding the Lean Learning Center with partners Andy Carlino and Denny Pawley in 2001. I did this after leading successful lean journeys with several companies and many operational roles. I also co-wrote The Hitchhiker’s Guide to Lean: Lessons from the Road, with Andy Carlino. I founded the lean websiteThe Lean Library, and write a column for Assembly Magazine titled “Leading Lean.”

the entrepreneur…

In addition to co-founding the Center, I also co-founded Rev! Motorcycles in 1999, and the investment and advisory firm Old Dutch Group in 2004. Old Dutch Group includes active investments in Flinchbaugh Engineering and Cobra Sport. I also serve on boards of directors and advisers, including S&S Cycle.

the education advocate…

I have always believed that an education, whether formal or not, is the best investment one can make. I chair the Board of Advisors of Oakland University’s Pawley Institute. I also serve along with my wife on the Lehigh Leadership Council. At Lehigh I have been an Entrepreneur-in-Residence, delivered an Honors Convocation Keynote Address, and began the Donald E. Flinchbaugh Memorial Scholarship. I was proud to receive the Lehigh University Alumni Award in 2004. My brother and I also support York, PA educational efforts through the Alethea and Graham Watts Memorial Fund.

the person…

I was born in York, PA where I have both friends and family still. After time in Michigan and Massachusetts, I am back in Pennsylvania in Bucks County. I have been married to my beautiful wife Jill since 1997. We have 3 wonderful children together, Emma, Jack, and Ben. Besides spending family time, I love playing and watching soccer, especially with my kids.

Contents

Table of Contents

What is A3?

  1. Only Thinking Drives Sustainable Change
  2. Origins of A3 Thinking Methodology
  3. Definition of Lean Thinking

When to Use A3

  1. When to Use A3
  2. What A3 is Not

A3 Thinking and People Development

  1. Getting the Right Thinking and Action

Applying A3 Thinking

  1. Where to Start
  2. Building Blocks for Developing A3 Thinking

QUADRANT I: Problem Statement

  1. What is the problem?
  2. Solving the Right Problem
  3. Pitfalls to Avoid
  4. Improving Problem Statement Development

QUADRANT II: Current Reality

  1. Defining and Clarifying the Current Condition
  2. Closing the Knowledge Gap
  3. What do I need to learn about?
  4. By what method can I learn this knowledge?
  5. Why bother?

QUADRANT III: Developing a Target Condition

  1. Defining the Target Condition
  2. Moving to a New Target Position
  3. Question everything!

QUADRANT IV: Turning Thinking Into Action

  1. Barriers to Taking Action
  2. Managing the Actions: Plan, Do, Check Act

Writing and Thinking at a Systems Level

  1. Tips and Techniques
  2. Making it Visible

A3 and Organizational Alignment

  1. Supporting Common Thinking Through Tools, Systems and Culture

Lean Leadership

  1. A3 Coaching

A3 Problem Solving Example

  1. Improvement Cards Example
  2. Measurements

Thank you

  1. Disclaimer and Copyright
  2. About the Author

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