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Reviewer Stuart M Scott wrote: Weinberg uses simple but effective models to explain human behavior, and examples from the software engineering industry to put these models in contexts familiar to software developers. I first read this book several years ago, and as a professional facilitator had immediate opportunities to evaluate my own ability to behave congruently under stress. I quickly found that Weinberg's models helped me to understand and deal with conflicts more and more effectively.

Today I use the insights gained from this book every day in my work with software development teams, clients, employees, and my own family. As Weinberg has pointed out, one of the main questions in software engineering (and perhaps in life) is Why do people so often do things wrong when they know how to do them right? As this book shows, to do the right thing often requires that in a moment a conflict or confrontation you behave congruently with all points of view, with the needs and fears and personalities of all parties to the issue.

The insights, examples, and tools Weinberg provides here can help you become vastly more effective in working with others. I strongly recommend this book, and the rest of the Quality Software Series, to people who lead software projects.

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