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To consistently produce high-quality software in today's competitive marketplace, managers must have reliable information, obtained through careful observation and measurement. How to Observe Software Systems is a comprehensive guide to the basic measurement activities every organization must perform to manage the software development process.

Many management failures are caused by poor observation. First-Order Measurement tells how to observe properly with the aid of a four-step model to break the complex observation process into a series of smaller, simpler, steps. The book also defines the different levels of measurement, and describes the minimum set of activities in order to start a measurement program.

Numerous examples and diagrams illustrate the author's points, and exercises challenge readers to test their understanding of the concepts. Topics include

• why observation is important

• selecting what to observe

• visualizing the product

• visualizing the process

• pitfalls when making meaning from observations

• the direct observation of quality

• comparison of cost and value

• meta-measurement

This stand-alone text is the third in a series of volumes in which acclaimed author Gerald Weinberg explores the most difficult aspects of building high-quality software.

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